Shipping & Delivery Policy

Evergreen Elegance

At Evergreen Elegance, we aim to deliver every order in a reliable and timely manner. This Shipping & Delivery Policy outlines how orders are processed, shipped, and delivered once they are placed through our website.

If you have any questions regarding shipping, please contact us at:
Email: info@evergreeneandelegance.com

1. Order Processing

After an order has been successfully placed, our team begins preparing it for shipment.

  • Orders are typically processed within 1–3 business days.

  • Once your order has been shipped, you will receive a shipping confirmation email that includes tracking information.

  • Tracking updates may take 24–48 hours to become active in the carrier’s system.

  • Orders placed on weekends or public holidays will be processed on the next available business day.

2. Delivery Time Estimates

Delivery times depend on your location and the shipping route used by the carrier.

  • The average delivery time is between 3–7 business days after dispatch.

Please keep in mind that delivery timeframes are estimates rather than guarantees. Certain circumstances may result in longer delivery periods, such as:

  • High order volumes during holidays or promotional campaigns

  • Delays related to customs inspections

  • Carrier disruptions or transportation issues

  • Severe weather conditions or logistical constraints

Evergreen Elegance cannot be held responsible for delays caused by third-party shipping companies.

3. Shipping Locations & Fulfillment

To provide a carefully selected international collection, Evergreen Elegance works with global logistics and fulfillment partners.

Because of this:

  • Orders may be shipped from international distribution centers.

  • Depending on the destination country, customs duties, import taxes, or clearance fees may apply.

  • These charges are determined by local authorities and are the responsibility of the customer.

We recommend reviewing your country’s import regulations before placing an order.

4. Shipping Fees

Shipping costs are calculated automatically during checkout and may vary depending on:

  • The delivery destination

  • Package size and weight

  • The selected shipping service

All applicable shipping fees will be displayed clearly before you complete your purchase.

5. Delivery Responsibility

Customers are responsible for providing accurate shipping information when placing an order.

Once a package has been marked as successfully delivered by the shipping carrier, responsibility for the shipment transfers to the customer.

Evergreen Elegance is not responsible for:

  • Incorrect or incomplete addresses entered during checkout

  • Packages that are lost or stolen after confirmed delivery

  • Delays caused by customs authorities or inspection procedures

If you notice an error in your shipping address, please contact us within 24 hours of placing your order so we can attempt to correct it before shipment.

6. Undeliverable or Returned Shipments

In cases where a shipment cannot be delivered and is returned to the sender, this may occur due to:

  • Incorrect address details

  • Failure to collect the package from the carrier

  • Refusal to pay applicable customs or import fees

If a package must be resent, additional shipping costs may apply.

7. Contact Information

If you have questions regarding shipping, delivery times, or tracking information, please contact:

Evergreen Elegance
Email: info@evergreeneandelegance.com

Business Hours
Monday – Friday: 09:00 – 18:00
Saturday – Sunday: 10:00 – 17:00